67–90%
touchless rate at scale
0
templates to maintain
100%
of orders audited
<10s
to a posted order
What 'touchless' really means
Touchless order processing — also called straight-through processing — is when an order is captured, validated, and posted to the ERP with no human keying. It's the goal every operations leader wants, but the honest version isn't 'AI does 100% magically.' It's a system that automates the confident majority and routes the genuinely uncertain minority to a person.
That distinction matters. A tool that claims 100% automation either makes you check everything anyway or quietly posts mistakes. OrderPier scores every field and lets you set exactly how aggressive auto-posting is.
How the touchless rate climbs
- Start conservative: auto-post only high-confidence orders, review the rest.
- Each correction teaches the validation rules your catalog and customers' quirks.
- As trust builds, you raise the threshold and the touchless rate rises — typically toward 80%+.
- Every order, touchless or reviewed, is fully logged for audit.
Frequently asked questions
- Is 100% touchless possible?
- Not honestly, and you wouldn't want it — some orders are genuinely ambiguous. Top performers run 80–90% touchless with the rest reviewed. That's where the ROI is.
- Who reviews exceptions?
- Your CSRs, in a purpose-built queue that shows only the flagged field with the source document beside it — usually a few seconds per exception.