The order-entry bottleneck
Manual order entry is the quiet tax on every distribution and manufacturing operation. Each emailed order takes five to eight minutes to key, longer when interrupted, and a single sales order can require up to 40 clicks across ten ERP screens. Multiply that across hundreds of orders a day and an entire team is effectively doing data entry instead of serving customers.
It's also where errors live: industry benchmarks put manual line-entry error rates at 3–8%, and every wrong SKU, price, or quantity costs real money downstream.
Automate the keystrokes, keep the judgment
OrderPier doesn't replace your CSRs — it removes the part of the job nobody wants. The system reads and enters every order it's confident about and surfaces only the ones that genuinely need a human eye. Your team's expertise goes to exceptions, relationships, and growth.
Why now
- A structural labor shortage and aging workforce make order-entry roles hard to fill.
- Order volume keeps rising while headcount budgets don't.
- LLM extraction finally reads any layout accurately enough to trust with a confidence gate.
Frequently asked questions
- Do we have to change how customers send orders?
- No. Customers keep emailing exactly what they email today. OrderPier adapts to their formats, not the other way around.
- What happens to my order-entry team?
- They shift from typing every order to reviewing exceptions and handling higher-value work. Most customers redeploy people rather than hiring as volume grows.
- How do you measure success?
- Touchless rate (orders posted with no human edit), processing time per order, and error rate. You'll see all three in your dashboard.